Rental returns

The return plan ships inside the party box.

Bashbox rentals are designed so families can identify what returns, repack it in the right groups, apply the included label, and send reusable pieces back without hunting through support articles.

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Included
Return label
Rental orders include return shipping materials.
Guided
Repack list
The checklist separates rental items from keepable pieces.
Tracked
Return status
Future account tools can surface return progress.
Before packing

Separate the party memories from the rental inventory.

The checklist starts by calling out the pieces that should not go back. This is especially important for crafts, personalized notes, favors, and items marked as purchased.

Designed for scanning on mobile first, with enough detail on desktop for parents comparing order types, timing, and party fit.

Keep
Set keepable items aside
Crafts, guest favors, marked activity sheets, and purchased pieces belong with the family.
Return
Match reusable pieces
Use the checklist names and photos to match each rental piece before it goes back into the box.
Care
Let pieces dry
Reusable decor should be dry before repacking so another family can receive it in good condition.
Support
Take a quick photo
A repacked-box photo can help support quickly resolve questions about missing or damaged items.
Repack

Put rental pieces back in the groups they arrived in.

Clear grouping makes inspection faster and reduces the chance that a reusable item gets mixed with trash, crafts, or household decorations after the party.

Designed for scanning on mobile first, with enough detail on desktop for parents comparing order types, timing, and party fit.

Protect
Use original sleeves
Flat paper decor, signs, and cards should return in their protective sleeves when provided.
Sort
Group by category
Decor, activity supports, setup tools, and logistics pieces should stay grouped for easier inspection.
Careful fit
Avoid overstuffing
The shipping box should close without bending signs, props, or reusable setup pieces.
Ready to ship
Seal the box
Use sturdy tape and make sure the old shipping labels are covered or removed before applying the return label.
Ship back

Once the label is on, the return should be easy to track.

The account and admin roadmap treats rental returns as an operational workflow, not a support afterthought. Return status, issue handling, and communications should connect back to the order.

Designed for scanning on mobile first, with enough detail on desktop for parents comparing order types, timing, and party fit.

Timing
Drop off promptly
The return window should be visible in the order so parents know when reusable pieces need to start moving back.
Proof
Keep the receipt
A carrier drop-off receipt or tracking confirmation can help if there is a shipping delay.
Support
Report issues early
If the label is damaged, the box cannot be used, or a piece is missing, contact Bashbox before shipping.
Operations
Inspection closes the loop
Returned pieces can be checked against the kit list before the order is fully closed.
Questions

Return questions

The best return experience is predictable before the party happens.

Need help with a return?

Send the order details before the return window gets tight.

Include the kit name, event date, order email, and a photo when the question is about a missing, damaged, or hard-to-pack piece.

Contact Bashbox